Policies
Registration
All sessions will be sold on a first come, first serve basis. Spots will only be reserved with payment. To register, please email info@norasos.com. You will receive a response within 72 business hours.
Refunds
Our school does not offer a refund policy.
Make-up Classes
If you are unable to attend a session or have a prior conflict, please contact our team as soon as possible. Should scheduling conflicts arise, with enough advance notice, we will do our very best to accommodate you when possible. Make-up sessions will not be provided for no-call no-shows.
Cancellations
When a student is registered for a session, cancellation may not occur without a week's notice. Once a slot has been reserved for a student, it becomes unavailable for others. Please reach out to info@norsos.com if you must cancel your lesson. If more than a week's notice is provided, we will credit your account for the cost of your lesson.
In the event that the instructor has to cancel and the substitute is also unavailable, we can issue a credit or schedule a make-up session.
Inclement Weather
In the event of inclement weather, updates will be provided via email and classes will be rescheduled as appropriate. We will do our best to accommodate schedules as possible.
Information & Tips
Congratulations
CONGRATULATIONS on taking the first step in advancing a new skill! Under the direction of our attentive and certified staff, we are excited to support the development of all swimmers across a range of ages and ability levels by blending research-based instructional practices with fun activities. Our goal is for each student to promote confidence and enthusiasm as each participant learns the skills needed to propel their bodies through the water with maximum efficiency.
We require all students to be dressed in appropriate swim attire including a swimsuit and or swim diaper if the student is not potty-trained. Our first objective for beginners is to acclimate them to being in the water. The only pool accessory we recommend bringing is a towel for drying off!
We understand that goggles, floaties, life jackets, and/or arm bands provide some comfort these items can also create delays as beginners become more comfortable with the water. If possible, please avoid bringing these items. During lessons, instructors will provide flotation devices as needed and as aligned with each lesson. If you feel these items are necessary, please talk to your instructor about when and how these items can be used during class.
Parents must remain on-site for the duration of the class. We encourage parents to participate as “hidden” observers while also being accessible to staff at all times.
Tips for Success
Provided below is some useful information and a few tips to ensure a smooth and safe course.
1. Please plan to be early for your class (about 10 minutes). Each minute of each session is filled with valuable learning time and we do not want students to miss anything.
2. Practice, Practice, Practice! Speak regularly with your instructor to understand and support what is being done in class. Instructors are available and happy to provide recaps at the end of each lesson.
3. Patience. Never judge the process by one day’s results. Our program is developed to show progress over a four-week progression of skills and competencies. Not every learner will master the skills to advance in their first, second, or even the third attempt. Each level contains many skills and mastery only comes through careful repetition and practice. We believe with enough time and practice all of our students are capable of becoming expert-level swimmers.